GENERAL CUSTOMERS FREQUENTLY ASKED QUESTIONS
“Normal” production time is 1 day, larger quantities may require 7days. A “delivery date” will be confirmed with each order. Please be sure to inform us of your event date. Special “Rush” services are available on most items.
Yes, we can deliver to any part of the country and world at large. So, whether you need it delivered “down the street” or around the world, we’ll be able to accommodate.
Yes. Awards and ad specialties have certain “economies of scale” that allow for quantity discounts. Also, with our buying group affiliation we are able to pass along substantial savings to our customers.
We have catalogs available that cover the various markets and product lines that we design and produce.
Yes. Most of our orders are taken by phone. Approval of designs and production are done via WhatsApp chats.
The major requirement is your write ups and logo, which we will design and send to you for necessary corrections. once confirmed good to go then the required payment made, your work will be ready as specified.
We have our headquarters in Lagos with show room in Surulere precisely at 1 Gbaja street, suite 7, Gbaja shopping mall , opposite St. Anthony Catholic Church, Gbaja, Surulere, Lagos. We also have our production, graphics, quality assurance and marketing department here in Lagos. We deliver from Lagos to any part of the country and beyond. Location and distance is not a barrier to us.
In the event we make an error, we will replace the incorrect pieces(s) as quickly as possible at our expense. In the event that the error was on your part (i.e. incorrect spelling of a name) we will still replace the incorrect piece(s) as quickly as possible for a nominal fee. Regardless of the error we will make every effort to have the corrected awards to you in time for your presentation.
We offer 100% money back guarantee on the awards that did not meet your standard.
, we will contact you.
Yes. Given sufficient time and some quantity we can design, manufacture and deliver any type of custom product you could imagine on promotional product or award product and especially with our international partners